Ticket header buttons

A row of buttons sits at the top right of every ticket. Hover over one to see its name.

Seven buttons in a row: a pencil, a chain link, a bell, a checklist, a speech bubble with a plus sign, an arrow up and an arrow down

From left to right:

Pencil edits the ticket’s status, queue, assignee and priority.
Link connects this ticket to others. See Ticket links.
Bell sets a reminder for a date you choose, once or repeating. See Reminders.
Checklist adds a to-do list to the ticket. Once a ticket has a checklist the list itself is on the page, so this button goes away. See Checklists.
Speech bubble holds your own private note on the ticket. It turns amber when you have written one. See Comments.
Arrow up keeps the ticket in your For my attention list, and arrow down drops it from that list. See Bump up and bump down.

While you are writing a reply or editing the ticket, some of these make way for a Ticket details button, which shows the ticket’s details without leaving what you are doing.