Tickiti Documentation
Guides, references and API docs for getting the most out of Tickiti. Search above, or pick a topic below.
Getting Started
Customer Portal
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Staff Guide
- The ticket browser
- Using Perspectives
- Watchlists
- Creating tickets
- Responding to tickets
- Response types
- Tagging
- Hashtags
- Pinned responses
- Stock responses
- Attachments and files
- Cloning tickets
- Merging tickets
- Ticket links
- Ticket status and priority
- Assignment and queues
- Quick actions
- Drafts and autosave
- Tasks
- Reminders
- Search and filtering
- Concurrent editing
- Your profile
- Availability
- Participants
Supervisor Guide
Administration
AI Assistant
Integrations
- Ticketing API overview
- Authentication and tokens
- Create ticket API
- Reply to ticket API
- List tickets API
- Show ticket API
- List responses API
- Download attachment API
- Cross-ticket responses API
- Settings API
- Mail API
- Templates API
- Workflow API
- Reports API
- Supervisor API
- Administration API
- Idempotency
- MCP server
- Interventions guide
- Interventions quick start
- Interventions technical reference
- CRM integration
- WebSocket real-time events